Contract testing labs win on throughput, traceability, and client trust. LabRelations builds LIMS for that combination: multi-tenant by design, with samples, methods, and results kept separate per client while the bench team works one efficient queue. QMS sits alongside for ISO 17025 (or GxP) accreditation: documents, deviations, OOS investigations, training, and the rest of the work that keeps your status intact.
The bench team works in software designed for the bench, and QA works in software designed for quality. They share data where it matters (a deviation linked to the sample that triggered it, a method version locked to a specific test), but each system stays focused on the people using it.
LIMS for the bench. QMS for the accreditation work. Used independently. Connected where the work crosses over.
LIMS handles sample registration, methods, results, instruments, inventory, and CoAs. Multi-tenant by design: each client's data, methods, and templates stay separate, but the bench team works one queue. Turnaround times are tracked at the workflow level so SLAs don't get missed by accident.
QMS handles documents, SOPs, methods, deviations, OOS investigations, CAPA, training, and supplier qualification. Built for ISO 17025 and GxP labs. Audits go faster because the records the assessor wants are already organised.
Per-client segregation runs through samples, methods, specifications, reporting templates, and access. A method validated for Client A doesn't accidentally apply to Client B's samples. Clients get role-based portal access to their own data only.
An OOS or deviation opens straight from the result that triggered it. Sample and method context travel with it through investigation, root cause, and CAPA. The work doesn't have to leave the system, and unrelated samples keep moving through the lab.
Methods, specifications, calculations, edit checks, and CoA templates are configured per client and per contract in the UI. No code, no waiting on a vendor. Configuration sits inside the validation envelope, so changes don't trigger a re-validation project.
Yes. Most likely. Results land against the right test on the right sample without manual entry.
Every action is logged with a user and timestamp. Electronic signatures are part of the workflow. The audit trail is exportable and filterable by client, sample, method, user, and time, so the assessor's first request doesn't take a week to assemble.
A mix of people who've actually worked in the industry supported by technical people for configuration needs inside the platform itself.
